NJ American Water Customer Assistance Programs

New Jersey American Water has several programs to assist customers in paying their water bills.

1. H2O Help To Others Program™: Customers at or below 300% of the Federal Poverty Level may qualify for a grant of up to $500 to help pay their water bill. Additionally, customers at or below 200% of the Federal Poverty Level may receive additional discounts on the fixed service and volumetric charges for water and wastewater.
2. Payment Arrangements: If a customer cannot pay their bill by the due date, they may contact our customer service center at 1-800-272-1325 BEFORE the due date to determine payment plan options that may be available.
3. Budget Billing: Budget billing is a service available to residential customers to help manage cash flow. It provides predictable monthly payments while avoiding seasonal spikes that may be difficult to pay when not planned for in advance.
4. Preferred Due Date: Preferred Due Date enables eligible customers to adjust their bill’s due date to the best date for them.

More information about these programs can be found on the New Jersey American Water website.